Skip to main content
Licensed Master Plumber NJMPL 13344 24/7 Emergency Service 4.9 Stars · 495+ Reviews
Financing available — 0% for 6 months →

Privacy Policy

Effective May 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Vanguard Service NJ ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect personal information you submit — name, email, phone, address, and project details — when you contact us or request an estimate. We also collect non-personal information (IP address, browser type, analytics) and maintain timestamped records of every consent action, including SMS opt-in.

2. How We Use Your Information

  • Providing and improving our plumbing and HVAC services
  • Preparing and delivering written estimates
  • Communicating about your inquiry, appointment, or active project
  • Sending appointment reminders, scheduling updates, and post-service follow-ups
  • Maintaining records of your communication preferences and consent
  • Security and fraud prevention

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions. By opting into our SMS messaging services, you agree to receive text messages from Vanguard Service NJ related to your inquiry, estimate, scheduled appointment, or active project, including appointment reminders, customer support, and important updates.

Opt-In and Consent

  • You will only receive SMS messages if you have explicitly opted in via a checkbox on a Vanguard Service NJ web form
  • SMS opt-in is never pre-checked and never required to submit a form or receive a quote
  • We maintain timestamped records of every opt-in action
  • We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable laws

Opt-Out Instructions

  • You can cancel SMS messages at any time by replying STOP to any message you receive from us
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency and Content

  • Message frequency varies, typically up to 4 messages per month
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific separate consent

Help and Support

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with service providers (CRM, scheduling, SMS delivery) who assist in operating our services. All such providers are bound by confidentiality agreements. All third-party service arrangements exclude text messaging originator opt-in data.

5. Data Security

We use encryption in transit and at rest, secure access controls, and breach notification protocols. No method of transmission over the Internet is 100% secure, but we take commercially reasonable measures to protect your information.

6. Cookies and Tracking

We use cookies to measure site performance and improve your experience. No analytics cookies are set until you accept via the consent banner. You can decline at any time by clearing site data in your browser settings.

7. Your Rights and Choices

  • Access, update, or delete your personal information — contact us at the address below
  • Opt out of SMS messages at any time by replying STOP
  • Withdraw cookie consent by clearing site data in your browser

8. Changes to This Policy

We may update this policy. The latest version is always on our website with the effective date shown above.

9. Contact Us

Vanguard Service NJ
1766 E 2nd St, Scotch Plains, NJ 07076
Phone: 908-577-5579
Email: vanguardservicenj@yahoo.com

By using our website and services, you consent to this Privacy Policy.

Call 908-577-5579